Welcome to Chocolate Palace! We strive to ensure our customers receive an effortless shopping experience and we hope that you enjoy all our website has to offer.

These Terms and Conditions set out the terms under which products are sold by Chocolate Palace through this Website. Please read these Terms and Conditions carefully and ensure that you understand them before ordering any products from our Website.

We may update these terms and conditions from time to time without notice to you by posting the updated Policy on the Website, so we invite you to review this page periodically. When you place an Order through our Website, you are deemed to have consented to the latest version of the Terms and Conditions then posted on our Website.

If a change in law means that we have to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order which imposed on your Order by law. In all other cases, the version posted at the time your Order was placed will apply. If you do not agree to comply with and be bound by these Terms and Conditions, you should not order products through our Website.

The Definition

Our Website, www.chocolatepalaceuae.com (the “Website”) is owned and operated by Chocolate Palace for its own benefit. Chocolate Palace is a company incorporated under the laws of the United Arab Emirates, with commercial license number 558769 and its registered office at Dubai, United Arab Emirates.

Legal Terms

We aim to make the Website and its associated services available to as many of you as possible. However, we do confirm that the shopper is at least 18 years of age and has the legal capacity to comply with the following conditions:

  • Make payment through one of our accepted tender types.
  • Agree to these Terms and Conditions.
  • Ordering and buying from the website is a legal obligation that must be enforced by both the seller and the buyer.
  • The Website is for your personal and commercial usage is not permitted. We reserve the right to decline Orders where we suspect commercial usage.

Free Shopping

Access to our Website is free of charge. The shopper should make the necessary arrangements to reach our website.

Our Website is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue our Website (or any part of it) at any time and without notice. We will not be liable to the shoppers in any way if our Website (or any part of it) is unavailable at any time and for any period.

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

In order to take advantage of the features and services of Chocolate Palace Website, you can either utilize the Website on a “guest check-out” basis or create an Account and register your details with us. It is your ongoing responsibility to make sure that any personal and payment details you provide to us are valid, accurate and complete. You can update your details by accessing your account details. Please keep your account details and password confidential and secure. Our customer service representatives will never ask you for your password.

We are committed to complying with our Security & Privacy Policy but are not responsible for any loss suffered through misuse of those details. Please notify us as soon as possible if you believe your account has been compromised. By registering or placing an Order on the Website you warrant that you meet the Eligibility criteria described above and that the information you provide is yours and is accurate in all respects. Commercial entities are not eligible to register with us.

Intellectual Property

Chocolate Palace website is owned by Chocolate Palace. Your use of Chocolate Palace website and its contents does not give you any copyright, design, trademark or other intellectual property rights relating to the Content (graphics, photographs, including all image rights, sounds, music, video, logos, icons audio or text on this Website), including our software, HTML or other code contained in the Website. All such Content including brands, designs, and related intellectual property rights mentioned or displayed on this Website is typically protected by national intellectual property laws and treaties.

When logging into the website, the shopper is allowed to use the content only as expressly authorized by us or the licensor of such Content. This may lead to legal accountability and civil and criminal penalties. Without limiting the foregoing, linking, commercially exploiting, copying and use of the above listed materials on any other server, location or support for publication, reproduction or distribution is expressly prohibited.

Comments Made By Users or Shoppers

The user and the shopper acknowledge that he is solely responsible for the content of all information that he/she contributes. You also grant us a right to use any content you provide for our own purposes including republication in any form or media. Comments may be moderated and may not be displayed immediately but we do not commit to checking all content and will not be liable for third party posts. We reserve the right in our sole discretion not to publish or to remove any comment especially those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people’s privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. This Website is available to the public and therefore information you consider confidential should not be posted to this Website.

Orders

When you order any of our products, then subject to your rights to cancel or return the items, you commit to buy the items described in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.

Requests are subject to our acceptance, whether or not for reasons such as disqualification, inability to confirm payment authorization, suspected fraud, and stock availability. The products in your shopping cart are not booked until you have paid for your order.

The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time we process the Order. Should this happen, we will notify you.

Receipt of your Order will be acknowledged by email. However, the Order is only confirmed when you receive a notification from us confirming dispatch of the relevant item(s). No party other than us has the authority to confirm acceptance of the Order.

Products, Pricing and Availability

We make all reasonable efforts to ensure that all descriptions and graphical representations of products available from us correspond to the actual products. Please note, however, that Images of products and/or descriptions of packaging are for illustrative purposes only. There may be slight variations in colour between the image of a product and the actual product sold due to differences in computer displays and lighting conditions.

We neither represent nor warrant that products will be available.

All products are made in the same environment as nuts so we cannot guarantee they are free from nut traces.

We make all reasonable efforts to ensure that all prices shown on our Website are correct at the time of going online. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any order that you have already placed.

Your Order has not yet been processed, then we will notify you as soon as possible and only process the order (or part thereof) once you have confirmed you are happy to buy at the correct price or otherwise cancel the Order (or part thereof) and refund your payment in full.

Delivery charges are not included in the price of products on our Website. Delivery options and related charges will be presented to you as part of the order process.

Payment

The amount of the products and delivery fees must be paid, and you will be required to pay while ordering by the following payment methods:

  • Cash on delivery.
  • Payment by credit card (Visa or Master Card) through our website.

You undertake that you are authorized to pay using this data. We reserve the right to refuse orders without obligation to you when we believe that payments are not permitted, that the payment method is invalid or if we believe that you are not authorized to use the relevant payment method.

Customer Service

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided. If you are not completely satisfied with the quality of your order upon arrival, please contact Customer Care (chocpalace@gmail.com or +971-56-3548848) within 12 hours of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for reshipment. Chocolate Palace reserves the right to limit replacements.

Chocolate Palace is not responsible for failed deliveries when:

  • Provides an incorrect or outdated address.
  • The recipient from you is out of town or inaccessible.
  • Not responding to the delivery person when requested.

Returned requests or require forwarding due to incorrect addresses or failure to respond to the delivery person will be subject to additional charges for re-shipping and re-addressing by the carrier or any of the above.

Return, Refund and Payment Terms

  • By using this service, the customer accepts the privacy policy, terms and conditions, and the return and refund policy. Please note that any product purchased from this website cannot be returned.
  • Once the item has been selected and proceeded to payment, we will not be able to return the order, replace it, or cancel the order.
  • After the customer chooses our products and begins to leave the site, the customer will pay for the order and write all the information about the delivery method and contact details.
  • The amount paid is not subject to a refund and change and customers cannot cancel any payment after payment.
  • The request cannot be canceled or changed.

There are cases in which the item of refund is excluded, and this is done during a period of 10 to 30 days with the same method of original payment or transfer via account and the cases that exclude them are:

  • The product is damaged during delivery.
  • The product is defective or has expired.
  • The incorrect product was shipped.

The customer must inform us within 6 to 12 hours of submitting a refund request.

Other Important Terms

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions and the suspension or cancellation of your registration and your right to use our Website shall not affect either party’s statutory rights or liabilities.

The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

Law and Jurisdiction

Entry and shopping is an acknowledgment of approval of the terms of this website and constitutes a complete and exclusive agreement between us regarding your use of the website and any purchase by you of any product on the site.

These Website Terms and Conditions are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

We hope you enjoy the ease and convenience of shopping on Chocolate Palace. Your confidence in our website and your internet security is really important to us. If you have any questions about our Privacy Policy, please email chocpalace@gmail.com.

This website (“www.chocolatepalaceuae.com”) is owned and operated by Chocolate Palace. Chocolate Palace recognizes the importance of maintaining the privacy of our customers (“Customers”), registered members (“Members”) and other website users (collectively “Users”), and we have posted this privacy policy (“Policy”) to describe our practices regarding the collection and use of information gathered through Chocolate Palace website. This Policy works in conjunction with our terms and conditions and only applies to the personal information that we obtain, not information that may be collected from your interactions with third parties.

We may from time to time update this Policy and invite you to review this page periodically. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of www.chocolatepalaceuae.com.

How We Collect Your Personal Information

Chocolate Palace does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don’t require Users to register or provide information to us in order to view our site.

We collect your information at the point you decide to interact with us. This could include purchasing online, signing up for our email newsletter, over the telephone, or in person when you sign up in our stores to receive information from Chocolate Palace.

The Data We Collect

We are committed to only collecting information about you that is necessary to carry out our business, provide the particular products or services you’ve requested and to keep you up to date about all the latest news from Chocolate Palace. We collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

It’s your choice if you want to give us your personal information. However, if you decide not to, you may not be able to buy from our website, and you may not receive the optimal customer experience.

We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member. We use the information you supply for the purpose of providing the services you have requested.

When you visit www.chocolatepalaceuae.com the Chocolate Palace web server may automatically record your public internet protocol (IP) address used to connect your computer to the Internet.

Like most websites, we also use cookies to help make the experience of using our website better and to personalize the service you receive from us. For more information, please read our Cookie Policy.

How We Use Your Data and Why

We like to get to know our Customers and provide them with the best possible experience. We use information we collect about you in a number of ways, including to provide the products that you have requested, offering you a personalized experience and informing you about our special events and exciting news, so that we can offer the best possible experience. We will also contact you to give you assurance that your delivery is on its way or if we have a query about your delivery.

You will receive marketing messages from us if you have requested information from us or purchased products from us and, in each case, you have not opted out of receiving that marketing. We may also market to you if we have received your express consent to do so including where we have collected your details in connection with a competition or other promotion and you have agreed to receive marketing from us.

You can stop receiving marketing messages from us at any time. Once you do this, we will update profile to ensure that you don’t receive further marketing messages. Note that stopping marketing messages will not prevent us from sending you service communications; so you will still receive order updates and delivery information.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). Your data is also anonymised and then used to optimize Chocolate Palace systems and procedures.

Sharing Your Information

Except as expressly set out in this Policy we will not sell, personal information to third parties, we will not sell any of your personal data to a third party unless we have your permission or are required by law to do so.

However, we may share your data with some companies as an essential part of being able to provide our products and services to you.

The following categories of recipients may receive your personal information and process it for the purposes outlined in this Policy:

  • Other subgroups in Chocolate Palace.
  • Companies that are linked to when you make a purchase with us, like our payment service providers, delivery companies, credit reference agencies and third party call centers who provide IT and system administration services or other assistance to help us fulfill our orders.
  • Third parties we have engaged to help use collect information from you to rate our products and develop new products.
  • Professional service providers, such as marketing agencies, advertising and website hosting businesses that help us to run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so that we can help tackle fraud.
  • Social media companies that you’ve signed up with. Depending on your settings or the privacy Policy for social media and messaging services, like Facebook, Instagram or Twitter, you may have given us permission to access information from those account or services. To change this you need to update your settings on the social media platform.

Data Security

We are committed to keeping your information safe and we take your online security seriously. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal information transmitted to us or provided though the website and any transmission is at your own risk.

If you want to exercise your rights, have a complaint, or just have questions, please contact us:

We use cookies when you visit our website. A cookie is a small text file which we transfer to your hard drive through your web browser when you visit our website or open certain emails. It enables our own system to recognize you when you visit our website again or have opened an email and improve our services to you. The information can be used to enhance the content of our website or emails and make your use of it easier.

There are four main types of Cookies:

  1. Site functionality cookies – these cookies allow you to navigate the website and use our features, such as “Add to Cart” and “Go to check out”.
  2. Website/email analytics cookies – these cookies allow us to measure and analyse how our customers use the website and view our emails, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing or shopping on Chocolate Palace, these cookies will remember your preferences (your location, preferred store), so we can make your shopping experience as seamless as possible, and more personal to you.
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our website, you agree to us placing these sorts of cookies on your device and accessing them when you visit the website in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site. If you don’t want to enable cookies you can still enjoy browsing our website.